“The only real voyage of discovery consists not in seeking new landscapes, but in having new eyes.”
Marcel Proust
Photo by Rachel Wu
Enablers and Barriers of AI Innovation at the Frontiers
I talked to 33 Google DeepMind researchers to find out what's really enabling and blocking innovation in the enterprise. The answers involve bureaucratic hurdles, the surprising power of relationships, and why even a tech giant can struggle to build a 'sandcastle' with a thousand architects. Get ready for a peek behind the curtain, where the future of AI is being built – one quirky, frustrating, and inspiring step at a time.
5 years launching AI at Google: 10 Lessons in Navigating Ambiguity
My first day at Google HQ, I felt like a lost sock in a washing machine – tumbled, confused, and wondering how I got there. I'd gone from building AI products in the scrappy, ramen-fueled world of startups to the polished, multi-generational ecosystem of Google. Let's just say the learning curve was…steep. And while I can't promise you a magic formula for navigating the chaos, I can share some hilariously awkward missteps and hard-won wisdom from my five-year AI adventure.
From Research to Reality: A Practical Guide to Machine Translation in Customer Support
Thinking about using AI translation in your business? As part of a product incubation PM team, I led the global chat launches and rollouts to productionize and scale the ML models. I’m sharing this internal document, used to launch Google's global machine translation efforts, provides a no-nonsense guide to the technology's capabilities – and its inevitable imperfections.