“The only real voyage of discovery consists not in seeking new landscapes, but in having new eyes.”
Marcel Proust
Photo by Rachel Wu
From Research to Reality: A Practical Guide to Machine Translation in Customer Support
Thinking about using AI translation in your business? As part of a product incubation PM team, I led the global chat launches and rollouts to productionize and scale the ML models. I’m sharing this internal document, used to launch Google's global machine translation efforts, provides a no-nonsense guide to the technology's capabilities – and its inevitable imperfections.
Why Everyone Should Read AI Research Papers
In the world of AI product management, where the hype cycle spins faster than a GPU training the latest LLM, there's one practice I advocate strongly: read the research papers. Ask any software engineer, and they'll tell you they can distinguish a good AI PM from a bad one based solely on how they talk about the technology. If you're building AI-powered products, skeptical about AI, or just tired of the hype, this is essential.