“The only real voyage of discovery consists not in seeking new landscapes, but in having new eyes.”
Marcel Proust
Photo by Rachel Wu
From Research to Reality: A Practical Guide to Machine Translation in Customer Support
Thinking about using AI translation in your business? As part of a product incubation PM team, I led the global chat launches and rollouts to productionize and scale the ML models. I’m sharing this internal document, used to launch Google's global machine translation efforts, provides a no-nonsense guide to the technology's capabilities – and its inevitable imperfections.